POST

Customer.Tickets.Add

Create a client-portal ticket, same fields as dashboard/client/tickets #formtiket → Clientproject::new_ticket. Saves type=my_tickets, cust_id from token, u_id=org, status=1, open_date as MySQL DATETIME Y-m-d H:i:s (same as staff Ticket.Add). First message JSON time stays d.m.Y H:i:s, direction=0, user_id=c_id. Required: topic + messages. rating default 1. product_id stored as JSON array of strings. department from ticket_department.

Permissions

User must be logged in with a valid bearer token.
The user must be from the same company domain as the request Host (call the API on that account subdomain or allowed custom domain). A token from another company returns success=0, error user_not_in_company.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Runs the Customer.Tickets.Add function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

On a company subdomain (e.g. https://{user_domain}.bull36.com) the user must match that Host — Login and protected APIs reject another company with success=0, error user_not_in_company. On a main brand host (bull36.com, biz1.co.il, mastrocrm.com, …) the company domain gate is skipped.
Does not change staff Ticket.Add.
Name/email/phone/address default from the logged-in contactus row (hidden fields on the dashboard form).
File/image upload is not included on this JSON route; send text in messages.

Required Parameters

Name	Type	Sample	Explanation
`topic` post	string	`Need help`	Ticket subject. Alias: subject. Dashboard field name=topic, required.
`messages` post	string	`Please check my order`	First message text. Alias: message. Dashboard field name=messages, required.

Optional Parameters

Name	Type	Sample	What it gives
`rating` post	int	`1`	Urgency 1-5. Default 1.
`ticket_department` post	int	`2`	ticket_department.id. Alias: department.
`product_id` post	array\|string	`["12","15"]`	Product ids, stored json_encode like dashboard product_id[].
`customername` post	string	`Jane`	Optional override of contactus.name.
`email` post	string	`jane@example.com`	Optional override of contactus.email.
`phone` post	string	`0500000000`	Optional override of contactus.phone.
`address` post	string	`Main street`	Optional override of contactus.address.

Authentication

Send the bearer token returned by Login in the request header. The user must be from the same company domain as this Host — a token from another company is rejected (user_not_in_company).

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Customer.Tickets.Add",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "topic": "Need help",
        "messages": "Please check my order",
        "rating": "1"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Customer.Tickets.Add",
    "url_domain": "https:\/\/{domain}\/app\/Customer.Tickets.Add"
}

Endpoint

POST /app/Customer.Tickets.Add
POST https://{user}.bull36.com/app/Customer.Tickets.Add
POST https://{domain}/app/Customer.Tickets.Add

Sample Output

{
    "success": 1,
    "output": "1",
    "insert_id": 901,
    "ticket_id": 901
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams();
body.set('topic', 'Need help');
body.set('messages', 'Please check my order');
body.set('rating', '1');

const res = await fetch('/app/Customer.Tickets.Add', {
  method: 'POST',
  headers: { Authorization: `Bearer ${token}` },
  body
});
const data = await res.json();
console.log(data);

Error Example

{
    "success": "0",
    "error": "missing_required_parameter",
    "missing": [
        "topic"
    ]
}