Ticket.AutomationGet

Permissions

• User must be logged in with a valid bearer token.
• The user must be from the same company domain as the request Host (call the API on that account subdomain or allowed custom domain). A token from another company returns success=0, error user_not_in_company.
• Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

• Runs the Ticket.AutomationGet function and returns JSON.

Push Service

No push is sent because this function only reads data or returns helper information.

Automation

No automation is run for this function.

Special Instructions

• On a company subdomain (e.g. https://{user_domain}.bull36.com) the user must match that Host — Login and protected APIs reject another company with success=0, error user_not_in_company. On a main brand host (bull36.com, biz1.co.il, mastrocrm.com, …) the company domain gate is skipped.
• Uses ticket_automation, not AutomationEvents.
• Send id (aliases: data_id, rule_id, automation_id).
• data.email_template_id is the customer Send-email template (0 = default). Additive email_templates[] is included for the picker (same as Ticket.Automation list).

Required Parameters

Optional Parameters

No optional body parameters are defined for this function.

Authentication

Send the bearer token returned by Login in the request header. The user must be from the same company domain as this Host — a token from another company is rejected (user_not_in_company).

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/Ticket.AutomationGet",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "id": "3"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/Ticket.AutomationGet",
    "url_domain": "https:\/\/{domain}\/app\/Ticket.AutomationGet"
}

Endpoint

POST /app/Ticket.AutomationGet
POST https://{user}.bull36.com/app/Ticket.AutomationGet
POST https://{domain}/app/Ticket.AutomationGet

Sample Output

{
    "success": 1,
    "data": {
        "id": 3,
        "title": "Follow up",
        "after_minutes": 15,
        "action_send_email": 1,
        "email_to_customer": 1,
        "email_template_id": 42,
        "is_active": 1
    },
    "email_templates": [
        {
            "id": 42,
            "name": "Support reply",
            "use_for_support": 1,
            "status": 1
        }
    ]
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ id: '3' });
const res = await fetch('/app/Ticket.AutomationGet', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "success": 0,
    "message": "Automation not found"
}